Shopping from a seller you have never met takes trust. Escrow means you do not have to give it blindly: your money is held safely until your order arrives as promised.
Step 1
Your money goes into escrow the moment you pay. The seller can see that it is there, but cannot touch it yet.
Step 2
They confirm it and get it ready. If a seller does not confirm within 24 hours, the order is cancelled and you are refunded in full.
Step 3
You are notified when it is on its way. Your money stays held while it travels.
Step 4
When your order arrives and is right, you confirm it. Only then is the money released to the seller.
Your money was never released, so it is still protected. Open a dispute from the order page and our team steps in.
Do not confirm it. Open a dispute with photos from the order page. If the seller cannot make it right, you are refunded from escrow.
Funds are not held forever. If you do not respond after delivery, the order is eventually released to the seller automatically, so confirm or dispute promptly.
No. Escrow protection is part of every order on CoSign.
With CoSign, separate from the seller. Sellers are paid out only after release.